Warranty Policy

️ 88kitchen AfterSales Service Policy

1. Warranty Period

All equipment sold by 88kitchen is covered by a one-year warranty (12 months from the date of purchase), including both parts and labor.

2. Whats Covered

We provide free repair or replacement of faulty components and workmanship under normal usage conditions during the warranty period.

3. Whats Not Covered

The warranty does not apply to the following:

• Consumable and wear and tear parts such as:
• Rubber gaskets, blades, lamps, fuses, belts, filters, and hoses
• Damages caused by:
• Misuse, neglect, accidents, improper voltage, power surges, or installation by unauthorized personnel
• Unauthorized repairs or modifications
• Natural disasters, water damage, or external factors
• Products given as promotional gifts or without valid proof of purchase

4. Products Below 50,000 THB

For products with a net value below 50,000 THB (after discounts, excluding VAT), customers are responsible for delivering the equipment to our service center for any warranty-related service. On-site service is not included for these items.

5. On-Site Repair Service and Service Charges

For on-site repair services for products under warranty with a value below THB 50,000, or for repairs outside the warranty period:

The on-site service charge is THB 1,500–2,000 per visit, excluding VAT and spare parts.

Additional travel charges may apply for locations outside Bangkok, depending on the distance and fuel costs.

6. Service Outside Bangkok & Metropolitan Area

In the case of service in provincial areas, our service team will issue a quotation for travel and related service costs prior to dispatching technicians. The service will proceed only after receiving customer approval.

7.How to Claim Warranty

Please prepare the following:

• Original purchase invoice
• Equipment brand, model, and serial number
• Detailed issue description
• Submit your claim via phone, LINE Official, or email to our Service Team.

8. Validity & Limitations

Repaired or replaced parts are covered for the remainder of the original warranty period

Warranty terms may change without prior notice. Any major updates will be communicated via our official channels.